• Effective November 3, 2011, use your unique CTI PIN# (Customer Telephone Identification PIN) to contact the Amadeus Philippines Functional Help Desk and Technical Support teams.

    To access your information, simply key in your Amadeus office ID in the space provided.

    Enter Office ID:  

    How to get in touch with our Functional Helpdesk & Technical Support Team
    starting Nov. 3, 2011
    Step 1:
    • Dial telephone #:
    • LUZON    02 5819930
    • VISAYAS    032 4161181 / 234 2564 / 233 4055
    • MINDANAO    082 2276998
    Step 2:
    • Enter your CTI PIN # :
    • 7-digit pin
    Step 3:
    • Choose from the menu:
    • 1 - Functional Helpdesk
    • 2 - For Internet and Computer Related Issues
    • 3 - For Amadeus Selling Platform and Pro-printer Issues
    • Functional Helpdesk hours:
    • Monday to Friday : 0830H – 1830H
    • Saturday : 0900H – 1300H
    • Email address : helpdesk@ph.amadeus.com
    • Sunday & Public Holidays: Closed
    • Technical Helpdesk hours:
    • Monday to Friday : 0830H – 1800H
    • Saturday : 0900H – 1300H
    • Email address: engineering@ph.amadeus.com
    • Sunday & Public Holidays: Closed
    visit our amadeus e-support center:
    E-Support Center